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Post by DazaB_WCFC on Jul 5, 2007 0:58:02 GMT
I got a record Low of 39% on my recent mystery shopper report ;D including minus 21% on the customer service section  He marked me down severly for the Air Conditioning being broke. Apparantlynot smiling was worth minus 10 out of 5 and 'quickly moving on to the next customer' was minus 10% or something like that. Last time I got docked marks for spending too much time onthe previous customer! One of my collegues got minus twenty out of five for the machines being broke even though "An engineer was repairing it" Bang goes this year's bonus!  To55ers. |
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Post by malxscfc on Jul 5, 2007 10:50:05 GMT
Do you ever get a chance to do a report on your Mystery Shoppers?  Next time you spot one, plant a small high-value item in one of their pockets (out of view of the CCTV) and call the Cops! ;D |
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Post by Col ISIHAC. on Jul 5, 2007 11:42:24 GMT
The whole principle of mystery shopping is a mystery to me. The idea that someone will stroll in, and without you or anyone else clocking the fact, will go through a pre-determined script and mark you on it is somewhat daft! We have them too - believe it or not, jobcentres get visits and telephone calls from people conducting MS tests - the difference is (or used to be) that we would get prior warning of the subject matter and a reminder of what to do! Stupid really. The MS never got to experience the REAL service. All it did was give an entirely false impression. The scenarios were wildly obscure or extreme "My stepson who is 14 is a single parent. He has a 3 year-old child with one leg and they live in a block of flats with no lift. We are going to spain for 6-months, can they claim anything while we are away??" so the MS call or enquiry was flagged up immediately. The clipboard tends to be a bit of a giveaway too! Fecking pointless.   |
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Post by medibot on Jul 5, 2007 12:43:24 GMT
Our ones (WH Smith) aren't allowed to actually buy anything now. They have to come in, announce themselves to the manager and then go out onto the shop floor and watch me deal with customers for a bit and rate me on that. This would be a genius idea if i couldn't see the door to the back office from my till so any time i see a person i don't know knock on the door, i simply clock the face, then see if they come back out and loiter, during which time i'm all please, thank you, goodbye and would you like some half price Wine Gums? The new system got us our first ever 100% Mystery Shopper the other week so the system works!  |
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Post by coops on Jul 5, 2007 14:24:44 GMT
I am an occasional mystery shopper!
A bloke at work does it, makes a nice bit of cash as well, but he often gets jobs in pubs (Wetherspoons seem to be a favourite at the moment) which say that he must order a pint and a meal or something, but he doesn't drink and isn't really a pub person so he hands them onto me, I get a free pint and a meal (often they ask you to do it as a couple so my missus gets free drinks and food as well), fill in his form online afterwards and he gives me the money at the end of the month, it's great!
I'm probably too nice though, they always get good marks because barpersons are amongst my favourite people ever.
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Post by malxscfc on Jul 5, 2007 22:07:57 GMT
The clipboard tends to be a bit of a giveaway too! Aha! In that brief little sentence of ISIHAC's, there lies - naked yet unobtrusive - the answer to perfect service everywhere you ever go, for evermore! The C-word! I must take one with me in future! What a fascinating and other world you guys inhabit! I must admit the idea of being fed and watered and then later paid, just for a bit of criticism, sounds almost like heaven to me! |
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Post by DazaB_WCFC on Jul 6, 2007 0:06:26 GMT
The whole principle of mystery shopping is a mystery to me. The idea that someone will stroll in, and without you or anyone else clocking the fact, will go through a pre-determined script and mark you on it is somewhat daft! It's especially daft when the same person does ours every time! There are six Coral Bookmakers in Worcester, we've got a little sweepstake, tenner in each per shop the shop with the lowest grade next time gets the pot. |
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Post by DazaB_WCFC on Jul 6, 2007 0:22:32 GMT
I think what the bosses don't realise is that the staff in Ladbrokes and Hills are just as obnoxious towards the regular scumbags as we are. they will just go to the place with the best price whether they like the staff or not And they tell us to make a free cup of tea for all the customers!! One of the shop managers does that and you have all sorts coming in thinking it's the local dos house. It's quite amusing, you can see them all coming in, see who's working and then buggering off when they see who's working - having been told where to go by my collegues and I. Had one last week complained about me for not giving him a free drink. then complained about one of my work-mates bacuse she made him pay for it ;D The f*ker never has a bet! Of course you tell the bosses that this customer service lark is not what the punters care about and they give it the 'we've worked in shops before' line. The South West's Regional Manager was in Worcester a few days ago for a course and meetings with staff. When behind the counter a customer asked him what an Exacta bet was - didn't have a clue! |
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Post by bonehead on Jul 6, 2007 8:32:23 GMT
I could do that job! I don't know what an Exacta bet is either - and I get to be regional manager, no doubt with a company car and a few perks passing my way too.
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Post by malxscfc on Jul 6, 2007 9:31:34 GMT
I could do that job! I don't know what an Exacta bet is either - and I get to be regional manager, no doubt with a company car and a few perks passing my way too. How good's your tea, though? |
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Post by DazaB_WCFC on Jul 6, 2007 22:42:30 GMT
I could do that job! I don't know what an Exacta bet is either - and I get to be regional manager, no doubt with a company car and a few perks passing my way too. It's not that easy, you have to be able to not pay people their wages and to thingy up rotas, i.e. putting one person in three different shops at the same time. |
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Post by bonehead on Jul 9, 2007 8:51:13 GMT
I make a damn fine mug of tea!
I'm sure with a lot of lack of effort I could become quite useless at this new job, although screwing up payroll may be a tad difficult. Part of my job now involves payroll for a couple of dozen Scousers. It's a brave man (or a total idiot) who screws up a Scouser's pay, whether he has hubcaps on his car or not.
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